Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

Compare the best IVR systems for 2026, including pricing, key features, call routing tools, and best practices for choosing ...

In this sponsored post, Plum Voice shares how combining robust call analytics with technology best practices allows companies to optimize the automated voice experience. When thinking about IVR ...

Discover how AI voice analytics enhances contact center efficiency. Explore use cases across various industries and understand how they can benefit your team. Gone are the days when contact center ...

The research came from the The Mount Sinai Hospital and Mount Sinai School of Medicine, and it signals how big-data approaches have potential to improve prediction of psychiatric along with other ...

Amazon Web Services Inc. announced today that it’s enabling call analytics for the Amazon Chime software development kit, making it easier and more cost-effective to generate insights on real-time ...

Canary Speech, maker of speech analysis software, is partnering with Microsoft to apply the tech giant's AI technology to expand its machine learning speech models for healthcare. Canary offers vocal ...

Amazon Web Services on Monday said it is adding call analytics capabilities to Amazon Chime SDK offering in a bid to reduce the time and cost of generating insights from real-time audio calls, ...

Rillavoice speech analytics software is designed to enhance conversations between store associates and shoppers in physical retail settings. The tool seeks to… Join the retail community as we come ...

Linus Health is a digital health company enabling early detection of Alzheimer’s and other dementias, a disease that 6.7 million people are now estimated to have. It uses artificial intelligence and ...

・MindBio (CSE:MBIO) has developed a proprietary AI system that analyzes short speech samples to detect both fatigue and impairment from neurologically active substances in real time ・The company has ...