As their small businesses grow, most business owners reach a point where they consider investing in customer relationship management (CRM) software. At the most basic level, a CRM solution can help ...

CRM, the trendy, “must-have” application for successful sales teams across the country, takes a new turn today as NetSuite announces NetCRM-Services Edition, a program designed with the specific needs ...

Salesforce.com's planned expansion into a new market may be its biggest challenge yet. The company, which offers a service that allows salespeople to track leads and account information online, plans ...

E-business applications vendor Siebel Systems Inc. today began shipping Siebel 7, the latest version of its customer relationship management (CRM) software. The biggest change to the software is that ...

New business buzz words and acronyms are invented all the time, but in the 1990s few were talked about in marketing circles as excitedly as CRM (customer relationship management). The hype surrounding ...

Web-based CRM also enables agents to escalate calls to more experienced employees. For example, Oracle (Redwood City, CA) works with the US Navy's Department of Personnel, which opened a call center ...

NEW YORK, Aug. 13, 2019 /PRNewswire/ -- Dovetale, a web-based influencer CRM, launches a first-of-its-kind custom database management platform for marketing teams with influencer/creative programs.