ARLINGTON, Va.--(BUSINESS WIRE)--Surescripts®, the nation's leading health intelligence network, released a new report indicating that clinicians feel they have little ability to improve their ...

This year, National Patient Experience Week is observed from April 28 through May 2. This annual event celebrates and recognizes the dedication of healthcare professionals who enhance the patient ...

In the current healthcare marketplace, providing patients with excellent experiences gives hospitals a competitive advantage. An evidence-based article published in BMJ Open correlated patient ...

Digital tools play an important role in enhancing the patient experience but patients and pharmacy teams also value personal interactions. This finding comes from CVS Health's latest Rx Report. Noting ...

Editor's note: This transcript was edited for clarity. Why Patient Experience Is Important Jennifer Carron: Yeah, so my career journey is unique as with many experienced officers. I originally was in ...

As health systems rapidly expand the use of artificial intelligence, a fundamental question emerges: How do we know whether innovation is actually improving care from the patient’s perspective? AI is ...

Patient loyalty has never been more fragile. With numerous healthcare choices available, patients expect personalized experiences, clear communication, and easy access to care. When those expectations ...

Throughout my medical training and then practicing as an intensivist, my entire identity as a physician was rooted in being at the bedside. Healing, I believed, required proximity; only by being ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...