Please note: This item is from our archives and was published in 2017. It is provided for historical reference. The content may be out of date and links may no longer function. Q. I have become the ...

If you’re the unofficial “tech support” for your family, a new feature hidden deep within Windows 10’s Anniversary Update should be welcome news. It’s called Quick Assist. Anyone who works in the ...

Windows computers include a feature called Windows Remote Assistance, which enables you to provide support to or receive assistance from employees in various locations or off-site tech support. With ...

The Remote Help app looks a lot like or has a similar function as the existing Quick Assist app on Windows, but with a few significant advantages which include: It integrates with Microsoft Endpoint ...

Microsoft has included a new tool in Windows 11/10, named Microsoft Quick Assist. You can give or take tech support over a remote connection using the Microsoft Quick Assist tool in Windows 11/10, and ...

Remote access to another PC via the internet can be a blessing, solving many IT problems quickly and easily. The helper can get a clear picture and often solve the problem immediately, even without ...

Remote work has become permanent for many professionals, and it's not going anywhere. However, working remotely comes with ...

With the release of the Windows 10 Fall Creators Update in October, Microsoft quietly slipped in the new Quick Assist program that many people I spoke to did not know about. Quick Assist is a remote ...

Should you use Remote Desktop Connection, the Remote Desktop app, or MSRDC Windows Desktop to access Windows 10 PCs remotely? We detail the options and provide some troubleshooting tips in case things ...

There are times when remotely controlling one of your company's computer is a necessity -- particularly for long-distance technical support or operation. When this control scheme is in place, the ...