Starbucks has implemented new restrictions on its mobile ordering system, capping the number of items per order to 12 as part of a broader effort to reduce wait times. As mobile orders surge, some Starbucks locations have struggled to keep up, slowing in-store operations and leaving baristas overwhelmed by large and time-consuming orders.

Starbucks is making a major change to its mobile ordering system, one that aims to cap the number of items consumers can purchase per order at 12. The change is part of the brand's larger effort to reduce wait times,