Bizness CRM was introduced today at DEMO Fall 2012, world-renowned for launching the most innovative companies in enterprise, mobile, cloud computing, consumer, social media and disruptive ...

Rocket CRM has unveiled a new phase of enhancements to its automation framework, reinforcing its commitment to advancing ...

You have a lot to look forward to next month at Call Center and CRM Demo and Conference. The name of the show reflects the reality of customer relationship management (CRM), which originates in your ...

While a show like CRM Demo may seem like it would encompass a narrow category of products, there was actually a multitude of vendors offering more traditional call center products with a CRM spin.

CRM failures often stem from selecting platforms misaligned with core business needs, making it essential to understand a CRM's origin and foundational design before choosing.

In his opening keynote Tuesday at Siebel Users Week, Siebel Systems chairman and CEO Tom Siebel laid out Siebel Systems' product strategy. Called "CRM or Everyone," the latest strategy leverages ...

Microsoft CRM 3.0, due for release in December, is in effect, Microsoft Outlook with sales, marketing and customer-management capabilities. It maintains one set of customer information for the ...