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Call centers replaced many doctors' receptionists. Now, AI is coming for call centers

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...
KTNV Las Vegas

95% of calls to Nevada’s new 988 call center will be answered within 20 seconds

LAS VEGAS (KTNV) — A new 988 Suicide and Crisis Lifeline call center will open in Southern Nevada after a $49.7 million partnership with a local Las Vegas healthcare provider. The Nevada Board of ...
PBS

Federal officials raise concerns about long call center wait times as millions are dropped from Medicaid

JEFFERSON CITY, Mo. (AP) — As millions of Medicaid recipients face the potential loss of health coverage for the first time since the coronavirus pandemic, state call centers are getting inundated ...
Los Angeles Times

Call centers replaced many doctors’ receptionists. Now, AI is coming for call centers

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...