"By definition, crucial conversations are about tough issues. Unfortunately, it’s human nature to back away from discussions we fear will hurt us or make things worse. We’re masters at avoiding these ...

While the phrase “crucial conversation” might conjure up images of important officials gathered in conference rooms, the authors mean it to refer to the dialogues we engage in, every day of our lives.

Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler is a must-read. This is a book about the tools that we can use when having a conversation. This is something that ...