Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

We may earn a commission from links on this page. In a world that seems increasingly determined to keep us apart, we’re all bound together by at least one universal experience: the frustration of ...

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Opinions expressed by Entrepreneur contributors are their own. This is one of the hardest articles I’ve ever written. In this age of neo-xenophobia and socially acceptable open bigotry what I have to ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

If you’ve been trying to file for unemployment benefits, claim an airline refund or hunt down a lost package, chances are you’ve called a customer-service line once, twice — maybe 15 times. You’ve ...

STAMFORD, Conn.--(BUSINESS WIRE)--Service organizations that make their frontline reps a top priority can improve both productivity and customer loyalty, according to new research from CEB, now ...

Angry customers are costing call center workers more than their patience. New research conducted by a group of professors in the US and China reveals that customer service reps who suffer “verbal ...

The angst is reflected in the number of customer service complaints that have been filed in the past several weeks. Customer service complaints have increased. Coronavirus has left customers desperate ...

A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees. We’ve all missed important moments during the pandemic. For me, it was the ...