Google is testing the ability to have a conversation with its search app, where it continues to refine the search query as the user asks follow-up questions. It is likely part of Google’s support for ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Over the past several years, business and customer experience (CX) leaders ...

Alan Nichol is Co-founder & CTO of Rasa, a conversational AI framework that has been downloaded over 50 million times. Enterprise AI leaders want systems that work, not just in demos but in real-world ...

Chat widgets, phone bots, and most voice assistants are linear. You speak, they process, you wait, they reply. If you ...

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Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new capabilities intended to support organizations seeking to manage customer ...