Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The importance of employee learning is well-established. According to a report by LinkedIn, ...

“If you wish to prosper, let your customer prosper... When people have learned this lesson, everyone will seek his individual welfare in the general welfare. Then jealousies between man and man, city ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. In the past month, I’ve been asked to write about the ROI on ...

And yet, even the best training can’t anticipate every customer experience, which is why the recent viral video of a McDonald’s employee making a customer laugh — despite the restaurant being unable ...