Maximus’ Evan Davis explains how agencies can unlock the data inside federal contact centers to deliver faster, more empathetic service at every touchpoint.

AI adoption continues to gain momentum across organization sizes, with 53% of small and medium-sized enterprises and 61% of ...

Nvidia results have become a barometer for the health of the AI industry, and the news lifted a variety of related stocks.

The most substantial carbon reductions from CCaaS adoption come from enabling remote and distributed workforce models. Many ...

In a world where every brand has access to the same technology, your competitive advantage isn’t the tool. It’s the person ...

IBM and Cisco Systems on Thursday said they plan to link quantum computers over long distances, with the goal of ...

SoundHound AI is growing rapidly, but there is at least one good reason for investors to be cautious about its stock.

Schneider Electric channel chief Gordon Lord says the $38 billion power and cooling behemoth is making partners more ...

Services from Cloudflare, a software company, underpin thousands of websites, including X, Spotify and OpenAI. The company ...

Fiscal Year 2025 Revenue increases 18% Year over Year to $34.9 Million Strong Enterprise AI Adoption Across Industry Sectors and Global Expansion Fueled by Leading AI-Powered Software SINGAPORE and ...

The 54 winning counties in this year’s survey are incorporating community feedback into their plans, ensuring responsible AI use, maturing their data programs and navigating challenges without ...

The 54 winning counties in this year’s survey are incorporating community feedback into their plans, ensuring responsible AI use, maturing their data programs and navigating challenges without ...