eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

ASAPP, the leading provider of AI-powered contact center software, today introduced the Customer Experience Platform (CXP), the enterprise platform for building and scaling the Agentic Enterprise.

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The shift to digital during the pandemic put pressure on customer service ...

Dublin, Sept. 30, 2025 (GLOBE NEWSWIRE) -- The "Contact Center Software Market Industry Trends and Global Forecasts to 2035: Distribution by Type of Component, Type of Solution, Type of Service, Type ...

SAN FRANCISCO, CA--(Marketwired - Mar 10, 2014) - For many businesses that handle large call volumes and customer interaction, having the right call center software is essential. Call centers are the ...