The most substantial carbon reductions from CCaaS adoption come from enabling remote and distributed workforce models. Many ...

ASAPP, the leading provider of AI-powered contact center software, today introduced the Customer Experience Platform (CXP), the enterprise platform for building and scaling the Agentic Enterprise.

The move comes following a push by Health and Human Services Secretary Robert F. Kennedy Jr. to get rid of synthetic food ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

Agencies can apply artificial intelligence more strategically by unifying Contact Center as a Service solutions and customer ...

Paysign, Inc. (NASDAQ: PAYS), a leading provider of patient affordability programs, donor compensation solutions, engagement and management software platforms and integrated payment processing for the ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

You can't personalize experiences when customer data resides in six different systems that don't communicate with each other.

OnviSource has announced a strategic partnership with SpitFire to integrate its OmVista Agentic AI platform and Business Analytics Service into SpitFire's outbound communication solutions, aiming to ...

Google search scam alert: fake customer service numbers can give scammers remote control of your phone. Learn how to spot ...