A noticeable shift is underway as the CMO skill set is being called upon to deliver an experience that impresses customers and guides them as they start their journey. The Fast Company Executive Board ...

Paul Brown explains how a coordinated team effort from the showroom to F&I creates a seamless, customer-focused experience.

To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

The agentic AI answers questions while understanding intent, connecting context and solving problems end-to-end, effectively ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...

Every business wants to keep the cost of acquiring new customers down and the total lifetime value of that customer high. So how can they do it? Steve Jobs once said, “You’ve got to start with the ...

The most advanced brands in CX are weaving empathy throughout the brand to consumer experience, from initial interaction to well beyond purchase. Eighty-six percent. That’s the proportion of people ...

SOME PEOPLE embrace change and new information with ease. However, most do not. And that’s a big challenge for those who lead customer experience (CX) programs. In most organizations a CX leader has ...

"It's all down to which firms can best meet customer needs through frictionless experiences." So says EY in their 2022 Global Insurance Outlook. But most insurance carriers are still struggling to ...

Research by consultant Accenture forecasts the economic impact of generative artificial intelligence (AI) in the enterprise. The 2024 report suggests more than $10.3 trillion in additional economic ...

ibex Wins Two 2025 Globee® Awards for AI-Driven Customer Experience and Customer Service Excellence ...

The Ninoy Aquino International Airport (NAIA) has earned its first-ever global customer-experience accreditation from ...