Netflix has quietly pulled the plug on its popular Twitter customer-help account after 13-plus years and more than 900,000 tweets, Variety has confirmed. A Netflix spokesperson told Variety that the ...

Netflix is hiring for remote customer-service job positions that offer a free membership to new hires and pay up to $22 per hour. These were not real job positions for Netflix. Further, any users who ...

Video rental purveyor Netflix and TV shopping channel QVC led a customer satisfaction index of the top 100 online retailers released Friday by ForeSee Results, of Ann Arbor, Mich. The index, ...

Note to online marketers: What becomes popular quickly can become hated just as fast. Netflix's instant streaming service bundled with its DVD by mail service used to be a terrific bargain at $9.99, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This article is more than 4 years old. Netflix not only ...