Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

With four games remaining, could Florida Gators quarterback DJ Lagway end up elsewhere after the season ends? While the answer may seem obvious, the truth runs deeper than a simple yes or no. While he ...

Zach began writing for CNET in November, 2021 after writing for a broadcast news station in his hometown, Cincinnati, for five years. You can usually find him reading and drinking coffee or watching a ...

Elon Musk, the former adviser to President Donald Trump and CEO of Tesla and SpaceX, has called for the Southern Poverty Law Center to be “shut down.” Musk called the organization “evil” and said it ...

There’s still nothing quite like a voice on the other end of the line. A well-timed call can eliminate ambiguity, reduce tension or open the door to collaboration in a way that emails, texts and video ...

Your phone buzzes — it's extended family you haven't talked to in a while, or maybe it's your boss with an important update. Whatever the case, you want to record the conversation so you can listen ...

iOS 26 introduces a robust set of tools designed to help you manage incoming phone calls with greater efficiency and precision. With features such as real-time call screening, live voicemail ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

As customers continue to gravitate toward brands based on experiences, the service and support your call center team provides is a crucial differentiating factor. A poorly performing call center leads ...

You can quickly find the last time you called your mom on your iPhone -- and reminder: You should probably call your mom. Zach began writing for CNET in November, 2021 after writing for a broadcast ...

New York City Democratic mayoral nominee Zohran Mamdani excoriated Andrew Cuomo’s recent call with President Donald Trump as a “betrayal” to the entire city. “It is at this very site that we ...