The acclaimed television series will spotlight how Samsung is redefining customer care through advanced training programs, ...

Samsung Electronics America Inc. on Monday named a new head of its customer service operations, including its call centers and support locations.The Ridgefield Park-based unit of Samsung Electronics ...

If you’ve got a Samsung Galaxy phone in need of repair, you may need to find a new shop. Best Buy’s Geek Squad—once a Samsung-authorized partner—will no longer fix hardware issues such as depleted ...

When Samsung announced its new Galaxy S22, the biggest Android smartphone launch of the year, Jennifer Larson was ready to finally make some money. On February 9th, she logged into the Ibbu app, where ...

Samsung customer service is getting a major upgrade. On Thursday, July 12, the South Korean technology company announced the opening of a new so-called “consumer care center” located in Greenville, ...

Bill Sherwood stands with his new Samsung television. Despite several repairs, the picture on the TV still doesn't work. (Alexandra Pais/For NJ Advance Media) Samsung hasn't had an easy time of it ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. It used to be that customers had one basic cell phone that they ...