eBay can be an ideal platform for buying and selling items, but things don’t always go smoothly. Perhaps you need to cancel a purchase, you’re having trouble tracking an order, or a seller shipped the ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

BERLIN — Online retail giant eBay believes offering each shopper a unique store tailored to their personal tastes and interests is the future of the $10 trillion global commerce market. But even as ...