Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...

The Swedish fintech company, Klarna, had made headlines two years ago when it reduced its workforce in favour of AI ...

Despite AI’s promise to revolutionize white-collar work, most workers are using it sparingly—or hiding it from their boss.

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

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Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

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YOU may use price comparison sites to get the best deals for your broadband or car insurance – but probably don’t do the same when shopping. Whether you’re looking for great buys for your home and ...

The S&P 500 has erased six weeks’ worth of panic and clawed its way back from a near-bear breakdown, jumping 20% since April ...