Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...

The Swedish fintech company, Klarna, had made headlines two years ago when it reduced its workforce in favour of AI ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

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Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

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Klarna had stopped hiring new people and replaced them with AI, but now, the company has realised that AI alone is not enough.

In comparison, 2024 saw around 1,50,000 job cuts across 549 companies. In May 2025, big tech companies Amazon, Google, and ...