“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

Sabio Distrupt single-day conference highlighted breakthrough implementations with AI applications in contact centres taking ...

Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace - contact centre report availabe for free download from ...

In the modern contact centre, there’s no shortage of data. Interaction recordings, quality scores, adherence metrics, ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact ...

To help businesses navigate rising customer expectations, Five9 recently partnered with Zogby Analytics to survey over 1,000 ...

Strengthens Irish Market Contact Centre Presence with CCMA Ireland Partnership - 8x8 CCMa Ireland Contact Centre Organisation ...

“This year’s entries reflect the extraordinary efforts made by organisations to continuously raise the bar in customer ...

State of Digital Experience Report Reveals Widespread Issues Impacting Consumer Satisfaction and Business Performance ...

NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale contact ...