Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

Cloud Annual Recurring Revenue (ARR) -- $95 million, reflecting 23% year over year and 7% sequential growth, making it a key revenue driver. Total ARR -- $251 million, up 11% year over year, with ...

A Nevada utility just told 49,000 Lake Tahoe residents that it’s redirecting 75% of their electricity supply to data centers — and they have less than a year to find a new power source. It’s one of ...

As health systems accelerate AI adoption, technology leaders are discovering that some of the biggest risks aren’t obvious during the vendor demo stage. At Tampa, Fla.-based Moffitt Cancer Center, one ...

For years, pundits have lamented that America no longer builds things. Bridges and roads take decades to complete, and housing construction in many places has slowed to a crawl. Governments at all ...

WASHINGTON — Today, U.S. Department of Justice officials announced that a grand jury in Montgomery, Alabama returned an indictment against the Southern Poverty Law Center (SPLC). American Civil ...

This article was written by WTOP’s news partner Bethesda Today and republished with permission. Sign up for Bethesda Today’s free email subscription today. Private immigration detention centers will ...

The United States has more than 3,000 operational data centers, and that number is expected to grow substantially in the years ahead. More than 1,500 new data centers are in various stages of ...

Maine is poised to freeze large data-center construction, which would make it the first state to enact such a measure as communities across the U.S. grapple with fallout from the boom in artificial ...

Artificial intelligence data centers are driving up electric bills in New Jersey and straining local resources, according to a new report. The report from New Jersey Policy Perspective, a nonpartisan ...