Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

How to Test a Call Center Integration Before Buying Seats Your email has been sent If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. Discover how you can leverage different types of call centers ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

Consumers today fully expect great customer service—and for that reason, call centers are upgrading the tools provided to agents to help them achieve that goal. Computer Telephony Integration (CTI) is ...

Integrating customer service components turns call centers into contact centers, improving customer service along multiple channels while cutting costs and possibly increasing profits. Integrated ...