It's true: I myself am a consultant on customer centricity (consulting, in other words, on the concept formerly known as "the customer experience," and, before that,"customer service.") But that doesn ...

Insurance is a multi-faceted industry. Landing new accounts takes a significant amount of time and money, a skilled sales team and diligent work ethic. New accounts are very important to an insurance ...

Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...

Fast-moving changes at the Social Security Administration by the Trump administration's so-called Department of Government Efficiency have prompted concerns that it may be more difficult for ...

Barclays has revealed how its investment in developing common, global IT infrastructures, is helping the bank transform the service it provides to its wealth customers. It said that private banking ...