Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

One of the hottest markets in the artificial intelligence industry is selling chatbots that write computer code. Some call it “vibe-coding” because it encourages an AI coding assistant to do the grunt ...

A growing digital economy and use of artificial intelligence has exponentially increased the need for physical facilities to store, manage and process data. According to datacentermap.com, Wisconsin ...

Blake has over a decade of experience writing for the web, with a focus on mobile phones, where he covered the smartphone boom of the 2010s and the broader tech scene. When he's not in front of a ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

GeekWire chronicles the Pacific Northwest startup scene. Sign up for our weekly startup newsletter, and check out the GeekWire funding tracker and VC directory. by Taylor Soper on Aug 28, 2025 at 2:00 ...

Five9 currently trades at nearly 300 times trailing earnings. The company recently turned profitable after years of losses, and the bottom line should continue to strengthen from here. The call center ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

New algorithms will fine-tune the performance of Nvidia Spectrum-X systems used to connect GPUs across multiple servers and even between data centers. Nvidia wants to make long-haul GPU-to-GPU ...

Khori Davis spent much of last school year at Kent State University’s multicultural center. It was an anchor for her, a Black student on the predominantly White campus. She studied, socialized and ...