Custify has launched CustifyAI, a suite of AI features that turns customer data into playbooks, summaries and automated tasks. B2B SaaS teams can now cut admin work, react faster to churn risk and ...

Walmart and Dollar General are reshaping the U.S. retail experience by scaling back self-checkout lanes, a move that marks a ...

While shopping this holiday season, consider these local businesses — in some cases run by actual moms and pops.

PRESSADVANTAGE – Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of ...

Leading platforms report significant AI uptake. 8x8 cited a 75% year-over-year increase in contracts for their Intelligent ...

The reality is that customers that don’t receive “personalized” treatment from you will be effectively stolen by someone who ...

Customers no longer want to feel like one of many,” said Alicia Tillman, Delta's chief marketing officer. “They want to feel like the only one.” ...

KMF Automotive Ltd, a trusted name in professional vehicle maintenance and repair, has announced the expansion of its full-service automotive operations to additional communities within its service ...

Customer support is moving far beyond traditional call centers and static FAQs. The catalyst for this change is AI Retrieval, ...

Construction Tools Direct, a family-owned business, simplifies tool shopping for professionals and DIYers with personalized service and expert advice, ensuring customers get the right tools for their ...

Braid Finance introduces a new smarter way to match borrowers with lenders, combining personalized service with innovative ...

As competition heats up, insurance giants are going big on AI to deliver the kind of seamless service today's customers ...