Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Brendan Carr, the F.C.C. chairman, cited security concerns in rolling back most of the lower costs he voted for last year. By Ben Blatt Most inmates in American prisons now have a personal tablet ...

Dear Eric: The only time I spend any time talking on the phone is with three family members. Though I enjoy and treasure those conversations, it frustrates me that the only time they call is when they ...

Zach began writing for CNET in November, 2021 after writing for a broadcast news station in his hometown, Cincinnati, for five years. You can usually find him reading and drinking coffee or watching a ...

As Sean “Diddy” Combs waits to learn where he’ll spend his 50-month federal prison sentence, the rapper reportedly told his toddler daughter in a heartbreaking phone call that he wasn’t coming home as ...

In iOS 26, Apple's Live Translation feature can turn your iPhone into a real-time interpreter during phone calls. Whether you're talking business with international clients or chatting with family ...

Despite laws meant to regulate robocalls by the Federal Communications Commission (as well as several state-specific laws), the problem isn’t going away. In August of this year alone, people in the ...

There’s still nothing quite like a voice on the other end of the line. A well-timed call can eliminate ambiguity, reduce tension or open the door to collaboration in a way that emails, texts and video ...

Your phone buzzes — it's extended family you haven't talked to in a while, or maybe it's your boss with an important update. Whatever the case, you want to record the conversation so you can listen ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

As customers continue to gravitate toward brands based on experiences, the service and support your call center team provides is a crucial differentiating factor. A poorly performing call center leads ...