Customers of today are spoiled for choice. One unfortunate experience with a company, and they won't take much time to switch to a competitor. It doesn't matter which industry your business is in or ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

Thanx, the leading loyalty and guest engagement platform, announced today the launch of live chat support within their merchant dashboard. Live chat gives merchants instant access to the Thanx team ...

Provide Support Live Chat is a website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, secure ...

A rumor is floating around that suggest Google is ready to make it easier for buyers of its Nexus devices to get support when it's needed. As it stands now, support involves reading support documents ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Bitfinex’s live chat customer support, which is currently available ...

Facebook has announced a lot of new features during this past week. Now, the company is unveiling the latest patch of updates on its efforts to build a better platform for creators and communities.

Scammers handling a phishing website for Office 365 credentials added live support to add to the illusion of legitimacy necessary to trick victims. But things don't always work the way the ...

During the 22nd Annual Meeting of the Special Interest Group on Discourse and Dialogue (SIGDIAL 2021) this week, Bloomberg engineers are showcasing their expertise in Natural Language Processing and ...