Cisco to debut new Webex AI agent rollouts, along with an AI Concierge. And with AI Agent 360, enterprises have a framework ...

Software is moving from applications built for people to agents that can reason, retrieve context, and even act on a user’s behalf. That shift calls for a different kind of API surface. Today we are ...

The easily exploited hole could give an unauthenticated threat actor site admin privileges, even across tenant boundaries.

The accelerated pace of product launches, integrations, and partner activity positions eGain for further competitive differentiation in enterprise knowledge management. Ashu Roy; and Chief Financial ...

eGain (NASDAQ:EGAN) reported fiscal third-quarter revenue growth and stronger profitability, while management said demand for its AI Knowledge offerings is increasing as enterprises look to improve ...

At first glance, the email looks legitimate — and that’s exactly why cybersecurity experts say this scheme is so dangerous. Criminals are now exploiting PayPal’s real email system to target ...

Using AI chatbots for even just 10 minutes may have a shockingly negative impact on people’s ability to think and problem-solve, according to a new study from researchers at Carnegie Mellon, MIT, ...

The Houston Police Department (HPD) has put Officer Ashley Gonzalez on administrative leave after receiving a video from FOX 26 that shows the officer calling someone a racial slur multiple times, ...

For more than a decade, application programming interfaces (APIs) have served as the backbone of digital innovation. They have enabled companies to connect systems, build platforms and accelerate the ...

Cisco has released security updates to patch four critical vulnerabilities, including a fixed improper certificate validation flaw in the company's cloud-based Webex Services platform that requires ...

The cloud-based Webex service has already been patched, but admins must replace an identity provider certificate in Webex Control Hub to complete the fix. Admins who use Cisco Webex Services ...