Jennifer McRae is a digital media producer for CBS Colorado with more than 25 years of experience in news. Jennifer is part of the digital team recognized for excellence for Best Website several times ...

DENVER — There's a smaller window of time during the work week to speak to a real person manning Denver's 311 call center. The City and County of Denver announced it’s adjusting the call center ...

Writers on children’s animation shows including Alma’s Way, Daniel Tiger’s Neighborhood and Carl the Collector now have a union. The WGA East announced Friday that Fred Rogers Productions and Spiffy ...

Writers for Fred Rogers Productions and Spiffy Pictures, two independent companies that produce children’s programs for public television, have received union representation under the Writers Guild of ...

MEMPHIS, Tenn. — Changes are coming to the city’s 311 call center after citizens have expressed frustration over complaints not being quickly resolved. 311 refers to the three digits Memphis residents ...

Adam Sharkey estimates that he drives anywhere from 1,000 to 1,500 miles per week on roads across North Texas. The sales professional says many of those miles are spent traversing Dallas city streets.

Prince George's County's new executive has pledged to beautify the county by taking care of long-ignored nuisance complaints ranging from abandoned cars to overgrown trees. Braveboy's office is ...

Baltimore residents can now report parking violations and issues with abandoned vehicles more easily, thanks to a “unified” complaint service announced Friday by Mayor Brandon Scott and other city ...

Nick Hexum thought he was going to die. During 311’s self-financed tour to support their first major label album, 1993’s Music, the group’s lead singer and guitarist was driving the band to a gig in ...

So with that, uh, we're excited, as Melissa stated, uh, to announce the launch of the 311 app, uh, in the spirit of communication, in the spirit of responding to residents' concerns. As of today, our ...

For 35 years, genre-breaking jam band 311 have forged their own path. The Nebraska natives have always "come original" with their fluid approach to music, drawing inspiration from an array of genres ...

Baltimore is rolling out a “comprehensive modernization” of the city’s 311 service request system, including bug fixes, new features and a refreshment of its performance and accountability to make it ...