To its credit, Virgin Media is pretty clear about that on its compensation page (even if some might claim that's because it's down so often). Under its 'Automatic Compensation scheme' you're apparently eligible for "£9.76 per day for a total loss of service after 2 full working days from registering the loss of service to us".

As of writing, reports of issues on Downdetector have dropped to under 1,000 (currently 830), so Virgin Media services are finally returning to normal. While the estimate was around 1 p.m., there's still no official time for the fix. However, it appears the outage is finally (and thankfully) easing up!

"We apologise for any inconvenience and are working to fix this as a priority," a Virgin spokesperson told the BBC. "We're aware that some customers are experiencing intermittent issues with their services,

Virgin Media O2 users across the UK have been hit with a frustrating service outage, leaving many without internet access. The telecoms heavyweight has acknowledged that an unspecified problem is affecting some customers and is actively working to resolve it.

Thousands of Virgin Media customers are currently without internet access after a service outage hit this morning, with the company saying it is "working to fix this as a priority"

Virgin Media customers are currently experiencing a loss of internet service. More than 1,000 users have reported the problem on Downdetector, which tracks online service statuses and real-time outages.