Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...

The Swedish fintech company, Klarna, had made headlines two years ago when it reduced its workforce in favour of AI ...

Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

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Siemiatkowski has been an outspoken advocate of AI, having implemented the technology across Klarna's customer service unit.

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

The CEO of a Swedish financial tech company reportedly said artificial intelligence enabled the company to slash its head ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...