Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...

Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...

Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service ...

Simply being open to AI isn't enough for Fiverr's CEO — if you're not already using it, you're out of the running.

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

The CEO of a Swedish financial tech company reportedly said artificial intelligence enabled the company to slash its head ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Klarna CEO Sebastian Siemiatkowski said just as much in an interview with Bloomberg Thursday. “From a brand perspective, a ...

It turns out Klarna is far from alone. Just one in four AI projects delivers on the return on investment it promised, ...