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YouTubeShep Hyken: Customer Service & CX Expert
Six Steps to Creating a Customer-Focused Culture
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how culture is about philosophy not policy. As I travel the world and work with clients from all types of industries, they all recognize the ...
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