Digital Maturity’s Impact on Customer Experience
Digital Maturity’s Impact on Customer Experience
Jul 12, 2022
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IT service management maturity is not about tools, it’s about outcomes. Many organizations have ITSM in place, yet still operate reactively. Incidents repeat, processes vary by team, and visibility remains limited. The difference between having ITSM and benefiting fromITSM lies in maturity. As ITSM practices mature, organizations move from ad-hoc support to standardized, measurable, and continuously improving service delivery creating real value for the business, not just the IT function. Here w
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