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48:34
YouTube
Invensis Learning
Service Operations Management Tutorial and Why ITSM (IT Service Management) Matters?
This Invensis Learning video on "Service Operations Management" explains Service Operations Processes & Functions. It also explains why ITSM is important. Areas Covered: 1. Introduction 2. Service Operations Processes & Functions 3. Understanding IT Ops & Improving Service Operations (SO) 4. Value of IT to the Business & Service Providers 5 ...
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